Privacy Policy

Privacy Policy

Challani Jewellery Mart www.challanijewels.com values the
trust you place in us and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, store, disclose, and
safeguard information when you access or transact on our website.

This policy applies to all visitors, users, and customers of
the Challani Jewellery Mart e-commerce platform and should be read in
conjunction with our Terms & Conditions. By using our website or services,
you consent to the practices described in this Privacy Policy.

Collection of Personal Information

We collect personal information that is necessary to provide
our products and services efficiently and securely.

Your Personal information may be collected when you place an
order, register an account, contact customer support, subscribe to
communications, or otherwise interact with our website. This may include your
name, contact details, billing and shipping address, payment-related
references, and order history.

We may also collect non-personal and technical information
automatically when you browse our website. This includes IP address, browser
type, device information, pages viewed, and usage patterns. Such information is
collected to monitor website performance, enhance security, and improve user
experience.

Payment Information Handling

All payments made on the Challani Jewellery Mart website are
processed through secure, authorised third-party payment gateways in compliance
with applicable Indian laws and regulations.

Challani Jewellery Mart does not store, process, or retain
any sensitive payment information such as debit card, credit card, UPI, or net
banking details. We receive only transaction confirmations and references
necessary for order processing, refunds, accounting, and statutory compliance.

Purpose and Use of Information

The personal information collected by Challani Jewellery
Mart is used strictly for legitimate business and operational purposes. This
includes processing and fulfilling jewellery orders placed on our website and
arranging insured delivery through authorised logistics partners to ensure safe
and timely shipment.

Your information is also used to communicate essential
transaction-related updates such as order confirmations, invoices, shipping
notifications, and other service-related messages. Where required, it enables
us to provide customer support services, including handling enquiries, returns,
exchanges, repairs, and refunds.

In addition, personal information may be used to meet
applicable legal, regulatory, accounting, and compliance requirements, as well
as to prevent fraud, unauthorised transactions, and misuse of our website or
services. We may also use aggregated or non-identifiable data to improve
website functionality, refine our product offerings, and enhance the overall
customer experience.

Promotional communications or brand updates are sent only
where customers have provided explicit consent, and such consent may be
withdrawn at any time.

Challani Jewellery Mart does not sell, license, rent, or
commercially exploit customer personal information under any circumstances.

Use of Cookies

Our website uses cookies and similar technologies to enhance
functionality, maintain user sessions, analyse traffic, and improve overall
performance.

Users may choose to accept or decline cookies through their
browser settings. Disabling cookies may affect certain features of the website.

Disclosure of Information

Personal information is shared only with third parties who
are essential to our operations. These include logistics partners for order
delivery, payment service providers for transaction processing, technology
partners for website hosting and maintenance, and analytics providers.

All third parties are required to maintain confidentiality
and adhere to applicable data protection laws. Information may also be
disclosed where required by law, regulation, or legal process, or to protect
the rights, property, or safety of Challani Jewellery Mart, its customers, or
the public.

International Data Processing

As Challani Jewellery Mart offers international shipping,
customer information may be processed or stored on servers located in India or
other jurisdictions as necessary to provide services.

By using our website, you consent to such cross-border
processing, subject to appropriate safeguards.

Retention and Storage of Information

Personal information is retained only for as long as
necessary to fulfil the purposes for which it was collected, comply with legal
and regulatory obligations, resolve disputes, and enforce agreements.

Once data is no longer required, it is securely deleted or
anonymised.

Your Rights and Choices

Customers may access, review, update, or request correction
of their personal information. Requests for deletion or restriction of
processing may be made, subject to applicable laws and record retention
requirements.

Customers may opt out of marketing communications at any
time without affecting their access to products or services.

Protection of Children’s Information

The Challani Jewellery Mart website is intended for
individuals aged 18 years and above. We do not knowingly collect personal
information from minor users. If such information is identified, it will be
deleted promptly.

Security Measures

We implement reasonable technical and organisational
measures to safeguard personal information against unauthorised access,
disclosure, alteration, or destruction. These measures include secure servers,
encryption, restricted access, and monitoring systems.

While we strive to protect personal data, no system can be
completely secure. Challani Jewellery Mart shall not be held liable for events
beyond reasonable control, in accordance with applicable law.

Revisions to This Policy

Challani Jewellery Mart reserves the right to update or
modify this Privacy Policy at any time. Changes will be posted on this page
along with an updated effective date. Continued use of the website constitutes
acceptance of the revised policy.

Contact Details

For any questions, concerns, or requests regarding this
Privacy Policy or your personal information, please contact:

Phone / WhatsApp: +91 [90949 49465]   |   Email: [support@challanijewels.com]

Monday to Saturday, 10:00 AM – 7:00
PM IST

www.challanijewels.com

Registered Office Address: No.1,2nd Floor, Somasundram
Street, T. Nagar, Chennai,

Tamil Nadu-600017