This is a legal requirement under Indian law and not something we choose. As per the Income Tax Act 1961 and PMLA 2002, the KYC document requirement is:

•   Below ₹50,000 — No KYC required

•   ₹50,000 to ₹1,99,999 — PAN Card or Form 60

• ₹2,00,000 and above — PAN Card + a government photo ID (Aadhaar / Passport / Voter ID)

Your documents are stored securely and used only for legal compliance. We never use them for marketing.

We do not offer return policy on gold jewellery purchased through our website. If you are not satisfied, you can exchange the jewellery in its original, unworn condition with all certificates, original packaging, and invoice for the gold value. Making charges are non-refundable. To start return, exchange or refund contact us at [support@challanijewels.com] or call +91 [90949 49465] with your Order ID and we will assist you.

Standard orders are delivered within 5–7 business days from the date of order confirmation. Made-to-order or customised jewellery takes 10–15 business days. You will receive a tracking link via SMS and email once your order is dispatched. During festive seasons like Diwali, Akshaya Tritiya, or Pongal, please allow 1–2 extra days.

Every order is packed in tamper-evident, discreet packaging with a security seal. All shipments are fully insured for their invoice value and dispatched through trusted courier partners. At the time of delivery, the courier will ask the recipient for a valid Government-issued photo ID,  Aadhaar, PAN, Passport, or Voter ID before handing over the package. Shipping is free on all orders across India.

Yes. We accept customisation requests for 22KT gold jewellery including personalised engravings, design modifications, bridal sets, and made-to-order pieces. Contact us at [email] or WhatsApp us with your design idea, preferred gold weight, and budget. We will share a design preview and price estimate within 48 hours. Customised and engraved jewellery cannot be returned, and a 50% advance is required before production begins.

We accept UPI (GPay, PhonePe, Paytm), Net Banking (all major banks), Credit and Debit Cards (Visa, Mastercard, RuPay), and No-Cost EMI options through select bank partners. All payments are processed through a secure encrypted gateway. We do not accept Cash on Delivery for gold jewellery due to the high value of the products.

Yes, completely. Every piece we sell is BIS hallmarked with a verified HUID number, so purity is guaranteed by law. Our website uses SSL encryption for all transactions, and payments are processed through a PCI-DSS certified secure gateway,we never store your card details. Every order is shipped in tamper-proof, fully insured packaging with ID verification required at delivery. We back every purchase with a lifetime exchange.

Gold is a globally traded commodity whose price changes daily based on international market rates, currency exchange rates, and demand and supply. The price shown on our website reflects the current day’s 22KT gold rate. Once you confirm payment, the price is locked in at that moment. We recommend placing your order as soon as you decide, since gold prices can change overnight.

HUID stands for Hallmark Unique Identification, a unique 6-digit alphanumeric code engraved on every BIS-hallmarked jewellery piece. To verify your gold’s purity, download the BIS Care App on Android or iOS, enter your HUID code, and get instant details about the jeweller, purity, and hallmarking centre. We include the HUID number on your invoice and product certificate with every order.

BIS Hallmarking is the official gold purity certification issued by the Bureau of Indian Standards, India’s national quality regulator. Since 2021, it is mandatory for all gold jewellery sold in India weighing more than 2 grams. Every hallmarked piece carries the BIS logo, purity grade (e.g. 916 for 22KT), the jeweller’s BIS licence number, and a unique 6-digit HUID code. It protects you from being sold impure gold. All jewellery at Challani Jewellery Mart is 100% BIS hallmarked.

Yes, 22KT gold is suitable for everyday wear, though it is slightly softer than 18KT. Heavier pieces like bangles and necklaces hold up very well. For thinner pieces like delicate rings, we recommend avoiding exposure to perfumes, chlorine, or harsh chemicals. Wipe gently with a soft dry cloth after wearing and store each piece in a separate fabric pouch to keep it in excellent condition.

22KT gold contains 91.6% pure gold and is best for traditional jewellery like necklaces, bangles, chains, and bridal sets. It has a richer yellow colour and higher resale value. 18KT gold contains 75% pure gold and is commonly used for diamond-studded or designer pieces, as the additional alloy makes it harder and better suited for stone settings. If you are buying for tradition, investment, or resale prefer 22KT. For everyday lightweight or diamond jewellery, 18KT works better.

22KT gold means the jewellery is 91.6% pure gold. The remaining 8.4% is other metals like copper or silver, added to give the jewellery strength and durability. ‘916’ is simply a shorthand for 91.6% and is stamped on all certified 22KT pieces along with the BIS hallmark. It is the most popular gold standard for jewellery in India because it balances purity with wearability.