This easy exchange policy is applicable only if the products are shipped back to us within 14 days.
1. This easy exchange policy is applicable only if the products are shipped back to us within 14 days.
2. This facility can be available by returning the product through www.challanijewels.com.com or by returning the product at any of the Challani jewellery showrooms in India within 14 days from the date of delivery.
3. Please return your items in their original packaging with its original bill and product certificate(if any). Loss of the original product certificate/Invoice would result in a deduction of Rs. 1000.
4. If the product is exchanged within 14 days of purchase, the customers will get 100 % of the invoice value.
5. This policy is not applicable for the products such as gold coin, gold bar, silver coin, silver bar, gift vouchers, gift cards, digital gift vouchers, customized ornaments, gold nose pins and loose gemstones.
6. Once the returned product is received by Challani Jewellery and after successful completion of the quality check, your exchange will be processed within 3-7 working days and you will get a notification on this regard.